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©2019 by private label. All rights reserved.

FAQ

The Info You’re After

At private label, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Shipping times are dependent on your selected shipping method and destination. Please refer to our shipping page for more information.

WHAT IS THE RETURN/EXCHANGE POLICY?

private label does not offer any exchange or refunds due to sanitary purpose. In the unlikely event that a faulty item is sent to you please email info@privatelabelau.com so we can access/investigate and consider a replacement.

HOW DO I TRACK MY ORDER?

When your order has been shipped a confirmation email will be sent with the tracking number. Please allow a few days for this email.

WHY WAS I CHARGED CUSTOMS?

Any orders outside of Australia may be obliged to import taxes, customs duties and fees charged by your country’s customs department upon arrival. The customer is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Private label does not collect duties and taxes and cannot provide any information on the cost of duty and taxes.


Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

First, make sure no one else in your household or building has received your package. Contact your local post office to see if they have it on hold for you. If still not found, email info@privatelabelau.com and we will further investigate.

WHY IS PRIVATE LABEL DIFFERENT FROM OTHER EYELASH BRANDS?

  • We have a wide variety of styles that compliment ALL eye shapes and sizes.

  • We only use the highest quality materials for our lashes.

  • Our packaging is reusable and can fit in most bags.

  • We pride ourselves on staying innovative, constantly designing new lash styles and accessories while staying timeless.

DOES PRIVATE LABEL HAVE A MUA DISCOUNT?

Yes! private label is proud to offer a makeup artist discount to makeup artists who work in the field and would like to purchase a bulk amount of lashes.


To apply: email us at info@privatelabelau.com 

Include subject line: MUA Program Inquiry

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Private label accepts PayPal, Visa, MasterCard and American Express. All transactions will be processed in AUD.

WHAT ARE THE FALSE EYELASHES MADE OF?

Our 3D Mink lashes are made of 100% premium mink hair. They are thoroughly sanitized and sterilized to ensure you are only receiving quality products.

Our Premium Synthetic lashes are made from synthetic blended fibers. 

HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?

Our 3D Mink lashes are individually hand made with care and are made to last through multiple wears. This could be between twenty to thirty times if well maintained.

Our Premium Synthetic lashes are individually hand made with care and are made to last through multiple wears. This could be up to twenty times if well maintained.

(TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)

IS PRIVATE LABEL CRUELTY FREE?

Yes. Although some of our lashes are made of real mink fur, we ensure that no harm is made to the animals. All our lashes are made from the natural falling fur/combing of the fur.

HOW DO I APPLY FALSE LASHES?

  1. Carefully remove first lash from lash tray.

  2. Hold lash to your eye and measure whether lash should be trimmed. Use tip of scissors to cut.

  3. Take edges of your lash and bend them in a U shape. This ensures that it curls to your eye shape. 

  4. Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.

  5. Curl your eyelashes

  6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.

  7. Apply mascara (optional) and/or apply liner to fill in any gaps.

HOW DO I TAKE CARE OF MY FALSE LASHES?

Our lashes are made for multiple use with the correct care.

  1. Remove glue build up after each wear. This can be done by holding down the lash securely and peeling the excess glue off from one end to the other with your fingers carefully.

  2. Try to avoid using mascara on your false lashes. At Private label our lashes are made with extra length/volume, so mascara isn’t needed, but if you desire to wear mascara, apply it to your natural lash first before applying the falsies. This will avoid mascara build up and will lengthen the longevity of your lashes.

  3. After removing and cleaning the lashes after a pair, place it back into the original box to avoid damage and keep them clean.

  4. Do not wet the lashes as they are made of real mink fur, like natural lashes wetting them may ruin the shape.

IS LASH ADHESIVE INCLUDED?

No, lash adhesive is unfortunately not included with our lashes.

WILL FALSE LASHES DAMAGE MY NATURAL LASHES?

No they won't! When applying lashes correctly and removing them correctly with care, no damage will be made to your natural lashes. In fact, false lashes replace the need to wear mascara or curl your eyelashes, which helps your natural eyelashes become healthier!

DO THE LASHES ALL COME IN ONE LENGTH?

All our mink lashes come in one standard size and length. This allows you to customise them and trim them to be the perfect fit for your own eyes.

Is there a question that you couldn’t find an answer to?

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